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Visitor Welcome Manager in Tintagel Castle, Tintagel

Location: Tintagel Castle, Tintagel
Salary: From £23,875
Position: Permanent
Hours: Full time
Date Posted: 20th April 2022
Recruiter: English Heritage
Job Ref: 14145

We welcome a quarter of a million people to Tintagel Castle each year. They come from all over the world, and for many of them, it's a once-in-a-lifetime visit. We try to do everything we can to make sure that they get the most out of their day by giving them a fantastic visitor experience.
We're recruiting for a Visitor Welcome Manager at Tintagel Castle to help lead our front of house operation . You will be responsible for ensuring our Membership and Admissions teams are working to deliver targets and provide a great visitor experience.
As part of the management team you will lead, train and coach our staff to deliver a great visitor experience and to ensure that we hit our income and key performance targets both for admissions and membership. You will focus on building the capability of the team, driving results and helping control costs to ensure we make a surplus for the charity. Working with colleagues you will also help manage the day to day running of the site operations team, undertaking duty supervisor tasks and work on the ground actively taking part in face to face selling.
You will understand exactly what it takes to deliver excellent customer service and provide a great visitor experience . You will also have experience of managing a team, delivering staff training and managing team performances whilst driving results. You will also set and maintain high standards of customer service and front of house presentation standards and have an understanding of health and safety in the workplace.
We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage.
From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our shared heritage is inclusive, exciting and accessible.
You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.
By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. We offer a competitive benefits package including a generous pension, 25 days leave a year and free entry to all English Heritage properties for you, another adult and up to 6 children (under the age of 19).
Closing date: 24/04/2022 23:59

Closing Date: 24th April 2022

Applications Closed

Sorry, this job vacancy has been filled.
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