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Services Manager in Newquay

Location: Newquay
Salary: £25k per year
Position: Permanent
Date Posted: 17th December 2021
Recruiter: Cornwall Staff Agency
Job Ref: OwnerServiceManager

Our client, a holiday letting agency, is seeking to employ a new full-time Owner Services Manager to head the team and ensure holiday letting is smooth and successful for their clients. 28 days holiday p.a. This is a permanent, full-time role – 5 days per week, includes weekend working.

Key Responsibilities –

  • Update procedures, ensure team is aware of these
  • Ensure client communication is dealt with promptly, accurately, and professionally
  • Oversee annual property inspections
  • Ensure new properties are logged n the portfolio accurately and promptly
  • Ensure new clients/owners are aware of terms and processes
  • Monitor property occupancy and booking levels
  • Run the monthly owner statements & payments
  • Identify & implement new initiatives to improve services
  • Update certification accurately (e.g. insurance, fire safety, gas & electrics of properties)
  • Resolve complaints & poor guest feedback with the owner
  • Manage the team – this includes conducting appraisals and monitoring staff performance, creating the weekly rota etc.
  • Participate in the on-call service


  • Excellent communication skills
  • Remain calm under pressure & deal with difficult situations sympathetically & positively
  • Excellent understanding of holiday letting - standards & certification
  • Passion for outstanding customer service
  • Ability to multitask efficiently
  • Accurate attention to detail
  • Computer literate, including Microsoft Word, Excel, Outlook & confidence using technology daily
  • ‘Can do’ attitude
  • Self-motivated & target-driven
  • Minimum 3 years’ experience in customer service role within hospitality
  • Full, clean driving license


  • Good knowledge of Cornwall
  • Experience managing teams
  • Qualifications minimum A level or equivalent

Applications Closed

Sorry, this job vacancy has been filled.
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