Retail Manager

Location: Tintagel Castle, Tintagel
Salary: From £23,875 to £25,116
Position: Permanent
Hours: Full time
Recruiter: English Heritage
Posted: 25/02/2022

This is a unique opportunity to work at a world-famous site that is one of the most visited in Cornwall - Tintagel Castle. The Retail Manager will be a positive role model exceeding targets and ensuring the team provide exceptional customer service to all visitors and generate the revenue needed to support this exceptional site.

You will proactively manage all aspects of the retail operation from sales analysis and ordering through to delivery processing and merchandising. Supported by the territory Retail Support Manager, you will increase the financial contribution to the charity generated through retail activities on-site, including the creation, development and implementation of new ideas and opportunities in line with the retail strategy.

You will be responsible for delivering the retail strategy at a site level and through training and coaching of the site team you will ensure the highest standards of merchandising, presentation and customer service are delivered.
You will have retail management experience in either the heritage sector or high street with a proven track record of delivering commercial targets and of managing stock targets.

You will have experience of delivering training and motivating teams to manage performance to a high standard. You will be able to demonstrate achieving consistently high levels of customer service. You will know how to analyse sales and spot opportunities and be proficient in the use of Microsoft Excel.

We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage.

From remote sites to inner-city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our shared heritage is inclusive, exciting and accessible.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. We offer a competitive benefits package including a generous pension, 25 days leave a year and free entry to all English Heritage properties for you, another adult and up to 6 children (under the age of 19).

Closing date: 13/03/2022 23:59:59

Job Reference: 14046
Closing Date: 13/03/2022

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