Relations Expert

Location: Cornwall, England
Salary: £21k per year
Position: Permanent
Recruiter: Cornwall Staff Agency
Posted: 17/11/2021

Owner Relations Expert wanted! 

Working Hours – 37.5 hours, working 5 out of 7 days in the office and additional evening emergency cover on a rota basis with other staff members.

Our client, an established holiday rental agency, is urgently seeking an Owner Relations Expert to provide crucial support within their St Ives (Carbis Bay) Offices to meet an expected surge in UK staycation bookings. 

The successful Owner Relations Expert will be responsible for developing and maintaining strong relationships with the company’s property owners, by providing a 7-day a week service, including on-call service during out of hours. The goal is to maintain high owner retention rates whilst controlling and improving the quality of properties within the brand’s portfolio.

Responsibilities –

  • Positively responding to contact from owners and potential owners
  • Proactively finding solutions satisfactory for all parties
  • Liaising with brand property managers, suppliers, and owners to ensure an outstanding guest experience
  • Greeting visitors at Front Desk
  • Using initiative to respond to owner enquiries
  • Deal with initial complaints and escalating/transferring to relevant department/person when appropriate
  • Assist with property recruitment tasks
  • Maintain company records
  • Office stock monitoring/ordering
  • Conducting property checks
  • Generate and send arrivals reports

Essential Skills –

  • Previous customer-facing experience
  • IT literacy
  • Great verbal and written communication skills
  • Quality customer care focus
  • Outstanding organizational skills
  • Great attention to detail
  • Ability to prioritise workload
  • Strong problem-solving abilities
  • Excellent ability to build, manage, and maintain strong relationships

Desirable Skills –

  • Experience within the tourism industry
  • Great time-management
  • Ability to work well in a high-pressure environment
  • Professional attitude
  • Flexibility
  • Ability to work well independently and within a team
  • Conflict resolution experience

Job Reference: OwnerRelSt.Iv

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