Owner & Guest Experience Manager

Location: Newquay
Salary: £27,000 per annum
Position: Permanent
Hours: Full Time
Recruiter: Winners Recruitment
Posted: 10/01/2022

My client in Newquay are seeking a super friendly person to join their Management Team as Owner and Guest Experience Manager.

As part of the management team you will ensure a smooth operation and be a great role model, inspiring and motivating your team, creating memories and making great things happen.

The Role:
Delivering owner & guest interaction through all communication channels
Working closely with other head of departments and Central Support team to achieve and align brand standards, best practice and expectations
Understanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalate
Taking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines
Being the voice of the customer to bring to life the guest and owner experience to improve feedback and reviews
Training, Coaching and building the capability of the experience team
Managing a welcoming and resourceful owner and guest reception area
Identify and maximise opportunities for owners and guests by understanding the needs of the customer to maximise revenue across all channels
Planning, scheduling and delivering a wide range of owner & guest events such as forums, drop-in’s, and social events that are tailored to the customer’s on your park.

This is a full-time permanent position offering an annual salary of £27000.00 plus bonus package and company perks
Please note as a family holiday park background checks including DBS (or equivalent) will be carried out if appropriate’
To apply please send your CV to stephanie@winners-recruitment.co.uk

Job Reference: 25360
Closing Date: 07/03/2022

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