It Helpdesk Support
Job Type: Permanent
Hours: Full time
Salary: to £24,000 DoE
Date Posted: 08/01/2020
Ref: MB 38365
IT Services Provider is looking to recruit an IT Engineer to cover helpdesk and PC installs.
The role will be to support their expanding client base throughout Cornwall.
The role will involve onsite ICT support of a wide range of products and services, encompassing Windows and Mac networks and a range of desktops, laptops and tablet devices.
Windows server skills are desired but not essential and the salary will be agreed based on experience and skill set.
Responsibilities and requirements:
Onsite ICT support
Windows network administration and support
Windows desktop, Mac and ipad installation and support
Good customer facing skills and the ability to communicate with people at all levels.
Diagnose faults, support, install, maintain and repair of the following Microsoft Products:
Windows XP/Vista/7,8, Office 2007/2010/2013
Install update and support anti-virus solutions
Support of Wi-Fi and IP Cameras
Maintain confidentiality with regard to customer/company data
Must Hold a full UK driving license
Active directory and group policy
Windows deployment services
TCP/IP – Router and Firewall configuration
Generates enthusiasm among team members
Proactively seeks opportunities to build on existing skills
Communicates effectively with customers to identify needs and evaluate alternative business solutions in accordance with organisation objectives
Continually seeks opportunities to increase customer satisfaction and deepen customer relationships
Manages customer expectations effectively