IT Helpdesk - Night worker in Redruth

Working for a global telecommunications company, you will speak with customers in an IT helpdesk capacity, talking through technical information, services and products, helping customers over the phone via email and sometimes customer facing.
As the successful Night Worker IT Helpdesk Support you will need an interest in technology, communications, and computer studies.
Essential:
- Customer facing experience
- Be computer literate
- Confident and clear telephone manner
- Good written communication skills.
- Possess a keen commercial awareness with ability to work on own initiative and
unsupervised
- Ability and willingness to continuously learn and support new systems and services
Preferred:
- Inmarsat and/or VSAT operational, service or technical experience
- In depth technical knowledge of at least some of the following customer equipment
or systems
- Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems
and Intellian FX
- Cobham Seatel, T&T and Intellian VSAT equipment
- Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus,
- Inmarsat/Iridium/Thuraya activation systems
- 3G/4G Wireless LTE
- Smart@sea
- Knowledge of customer IT networks/systems e.g., IP address ranges
- Cisco and HP Switches
- Network Operations experience

Security checks will need to be carried out covering a minimum of 3 years.
In return you will receive a competitive salary, a personal pension plan and private health care.
Free parking available.

Closing Date: 31st December 2021