House Manager

Location: Newquay
Salary: £25,000
Position: Permanent
Hours: Full Time
Recruiter: Winners Recruitment
Posted: 11/01/2022

My client near Newquay are seeking a friendly House Manager to join their Management Team.

Reporting to the Senior House Manager you will oversee the front desk, beach lofts and swim club team members.

Your responsibilities:
Elevate the guest experience at every opportunity, from first contact to final goodbye.
Be one step ahead when it comes to spotting problems and resolving them.
Handle any potential guest-related issues quickly and smoothly.
Ensure any complaints are dealt with personally, in a timely and appropriate way.
Understand everything involved in being a Host, from knowing the hotel inside out, to being fully fluent in all policies, systems and procedures.
Support and facilitate host team members’ knowledge of the hotel and their responsibilities, and provide training as and when it’s needed.
Make sure the host team is guest-focused at all times, embodying the Hotel’s spirit and values, from being well presented and in the correct uniform.
Keep all guest-facing areas presentable, clean and tidy, by liaising with maintenance and housekeeping teams and assisting as required.
Be up to date on our allergy procedures and the point of contact for any enquiries.
Have a detailed understanding of the EOD process, liaising when necessary with the Accounts team.
Take bookings across the resort using the right systems & complete booking checks.
Act in accordance with Health, Safety and Licensing laws.
Be a first point of contact for First Aid.
Assume the role of fire warden should the alarm sound.

Essential experience:
Previous front of house experience in a similar business.
Basic knowledge of Microsoft Office, Word, Excel and Outlook.
Exceptional level of customer service and focus.

Desirable experience:
Previous management or supervisor role.
Previous experience of using property management systems.
Previous F&B experience.
First Aid qualification.
Current Enhanced DBS.
Personal License holder.

This is a full time permanent position offering an annual salary of £25,000 per annum plus company perks.


For further information on this role, please send an email to:

Job Reference: 25374
Closing Date: 08/03/2022

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