Holiday Letting Agent

Location: Port Isaac
Salary: £19k per year
Position: Permanent
Recruiter: Cornwall Staff Agency
Posted: 22/11/2021

Owner Relations Expert wanted! 


Our client are now seeking an Owner Relations Expert to provide crucial support across their Port Isaac and Rock Offices to meet an expected surge in UK staycation bookings. 


The purpose of the Owner Relations Expert is to ensure you develop and maintain strong relationships with the Property Owners and New Owners by providing a 7 day a week service. You will be required to work 5 days out of 6, please also note that this role will include working weekends and you will be required to travel at times.

Key responsibilities include: 


- Using your own initiative to deal with every day owner and holiday guests queries.
- Supporting the Property Recruiter with onboarding new owners.
- Supporting the team to coordinate the managed services throughout the property portfolio and prepare for holiday guests and owner stays
- Responding to and successfully resolving owner and holiday guests issues within agreed service level targets.
- Quickly investigating and understanding issues and coming up with a commercially sensible solution acceptable to all parties.
- Maintaining thorough and written records of all issues.
- Proactively identifying potential complaints and issues and resolving them quickly.
- Escalating any urgent/high priority issues in line with company policies.

- Maintain an up to date electronic diary to ensure new visits can be booked in promptly and in accordance with Service Level targets. 

We are looking for candidates who have:

- Previous experience in a customer service role. Outstanding communication skills – both written and verbal
- In-depth knowledge about the local area
- Strong organisational and problem solving skills – able to manage diary and return paperwork within deadlines
- Excellent negotiation skills with a commercial mind-set
- Able to build, manage and maintain strong relationships
- IT literate and able to learn new skills
- Access to own transport and own driving license .

Desirable experience:

- Conflict resolution experience/ training
- Knowledge and ability to deal with cancellations process.

This is a full time permanent position with a salary of up to £19,000 per annum. 

If you think that you are the right person for this role please apply now. 

Job Reference: HLA32

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