Deputy Front of House Manager- Hotel Reception

Location: Mawgan Porth, Newquay
Salary: £28,000 + Company perks
Position: Permanent
Hours: Full Time
Recruiter: Winners Recruitment
Posted: 15/10/2021

My client on the outskirts of Newquay are searching for a Deputy Front of House Reception Manager to join their team at their stunning coastal Hotel resort!

**Due to remote location you will need your own transport**

As Deputy FOH Manager you will be creating a place where people want to be by delivering an exceptional welcome at Reception and offering an experience that extends throughout our guests stay, through supportive & inspirational leadership, team growth, and supporting delivery of a clear, consistent and adaptable operating plan that values individuals

Key responsibilities include:
Ensure our team and guests are nurtured through your presence and support.
Progress our welcome experience, delivering a held, bespoke, informed, seamless welcome to both hotel guests and non-residents. Our receptions are the home of our welcome, the hotels the playground, and truly embody the 'home from home' style hosting across our sites.
Coordinate your agile team with clarity so our people appreciate the value of every interaction and the part they play in our wider plan & goals.
Deliver a memorable informal style welcome and guest experience.
To create, maintain & evolve our unique operating standards across Red Hotels.
Be present when you are needed most.
Deliver team performance by celebrating successes and learning from failures whilst always inspiring growth. Reception functions and processes happen in a timely, effective, and efficient manner.
Forecast our business and team requirements, when required.
Day to day plan effectively for team resources to match whole business needs. Empower our team to deliver through cross-selling and sales which add to the guest experience. Interactions are beautiful and they count.

Qualifications:
2 years management experience
Guest service focus and experience in customer service
Excellent verbal and written communication skills
Proven experience in using information and technology
Demonstrated literacy, numeracy, and attention to detail
Excellent written and communication skills
Proven ability to direct a team

My client is offering a full time permanent position with an annual salary of £28,000 per annum.
They are also offering some of Cornwall's best company perks and benefits one of which is the fantastic career support and progression, internal and external benefits and a super friendly people management team supporting the wellbeing of staff at all times- A real investment in their staff1

To apply please send your CV to stephanie@winners-recruitment.co.uk

Job Reference: HQ00025118
Closing Date: 13/12/2021

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