Customer Service Advisor / Call Centre

Location: Truro
Salary: £9.30ph-£9.42ph
Position: Temporary
Hours: 37 hours Monday to Friday
Recruiter: RJS Resourcing Ltd
Posted: 20/09/2021

Our local authority client is looking for candidates with Customer Service experience to join their friendly team, initially on a three-month temporary basis. You will be assisting the departments implementing the new IT system.


Full time hours
Weekly pay
Working hours 8.30am-4.30pm
Holiday pay on top
Chance of ongoing / longer term work
Great team environment
Chance to work for local government and the perks that come with

Taking calls relating to customer queries and issues through a number of methods including telephone, email, letter and the customer portal
Directing calls to relevant departments
To communicate effectively with members of the public and colleagues in a clear and concise manner, taking into account the particular circumstances
General admin and customer service duties

Ideal Candidate:

Will be experienced in using Microsoft office applications – Word, Excel, PowerPoint and Outlook, with good keyboard skills.
Excellent customer service experience, within an office / commercial environment would be highly advantageous.
Competent administrative skills
Ideally experience within a call centre / helpdesk environment
Be able to organise and priorities own caseload.
An understanding of how local government works would be preferable but not essential.


Job Reference: CSA01
Closing Date: 21/10/2021

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