Customer Service Representative Job in Redruth

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Job Details

Job Title: Customer Service Representative
Salary: £18,000.00 per annum
Location: Redruth
Position: Permanent
Hours: Full Time
Posted: 04/03/2021

Job Description

We are currently seeking 2 x Customer Services Reps on a temporary basis in Redruth/Work From Home until its safe to return to the office. This roles are to start ASAP.

Are you from an inbound customer service / call centre background, if so we would love to hear from you!

On a day to day basis you will be responsible for:
- Handling a high level of inbound calls from customers in respect to product information
- Working to call targets for inbound calls, email etc.
- Follows queries through to resolution
- Handles any complaints in an appropriate and professional manner
- Maintaining accurate records and data entry
- Process, refunds, orders and payments

You must be self-motivated to problem solve and resolve the customers issues
Excellent Communication skills verbally and written
Highly organised to achieve targets

This role is initially home based with a safe return to the office when able to do so.

Working hrs are Monday to Friday 8:30am to 5:00pm 37.5 hours a week which can be a flexible start and finish time however there will be occasions where you will be required to work on a rota basis at peak season to provide Weekend / Bank Holiday cover , the hours would be 11am to 4pm but you will accrue days in lieu!

For more information please contact Sally Appleby at Berry Recruitment, Cornwall, Truro for more information.

Closing Date: 14/05/2021

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